Leading in Customer Service
Customer Service is one important way organizations can keep a competitive advantage in all industries. Training employees on how to effectively listen to customers, quickly and effectively deal with concerns, and properly communicate with important information to customers and other employees is essential in today’s organizations.
Participants will learn:
- their role in the organization achieving goals
- the importance of first impressions
- why active listening is important to customer service
- how to handle difficult customers
Leading in Customer Service
Date and Time
Tuesday Nov 6, 2018
9:00 AM - 11:00 AM CST
Tuesday, November 6, 2018
9:00 AM-11:00 AM
Location
Brownsville Chamber of Commerce
1600 University Blvd
Brownsville, TX
Fees/Admission
$20 per person