Seminar: A Passion for Service - Afternoon Session - SEMINAR FULL

SEMINAR FULL - NO MORE REGISTRATIONS ACCEPTED.
A Passion for Service
How to Win Customers and Reduce Lost Sales

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Great customer service is absolutely critical to every company's success. Effective leaders use customer service tools to ensure customer satisfaction and retention, and financial growth.

In 3 short hours, you'll discover secrets and acquire skills to improve your level of service. Topics to be covered in the seminar are motivation, making first impressions, creating a vision for service, communicating respect to customers, personalizing service, handling irate customers, and overcoming stress and burnout. Learn how to turn tough situations into future sales opportunities.

The Brownsville Chamber of Commerce has partnered with the Holiday Inn to present customer-service expert Bill Drury's ''A Passion for Service'', in two sessions on Thursday, January 26 at the Holiday Inn located at 3777 N. Expressway. The morning session will be from 8:30 AM to 11:30 AM, and the afternoon session will be from 1:00 PM to 4:00 PM

Early registration is $89 per person (up until two weeks prior to the seminar) $79 each five or more. Regular registration is $109 for one; $99 each, five or more. Price for Non-Members is $149.

Bill Drury was a national training consultant for the Zig Ziglar Corp. from 1985 to 1990. His seminar focuses on winning customers and reducing lost sales.

''According to the annual member survey Customer Service training was listed as numbe