Customer Relations & Channels Workshop (Business Planning Series)
Customer Relations describes the types of relationships a company establishes with specific Customer Segments.
Questions to be Answered:
- What type of relationship does each of our Customer Segments expect us to establish and maintain with them?
- Which ones have we established? How costly are they?
Channels describe how a company communicates with and reaches its Customer Segments to deliver a Value Proposition. Communication, distribution, and sales Channels comprise a company's interface with customers. Channels are customer touch points that play an important role in the customer experience.
Questions to be Answered:
Questions to be Answered:
- Through which Channels do our Customer Segments want to be reached?
- How are we reaching them now?
- Which ones work best?
Customer Relations & Channels Worksho...
Date and Time
Tuesday Aug 15, 2017
9:30 AM - 11:30 AM CDT
Tuesday, August 15, 2017
9:30 AM-11:30 AM
Location
Brownsville Chamber of Commerce
1600 University Blvd.
Fees/Admission
$15 per person